This policy applies to all purchases from Scoolam, operated by Sonvaan Media Production. Please read it carefully before buying.
1. When a refund is given
If you were charged twice for the same product, we will refund the duplicate charge in full. Contact us within 7 days of the charge.
2. When a refund is not given
Apart from a duplicate charge, no refunds are given for any product or service. This includes:
- Infographics, study notes and bundles, once purchased.
- 3D Video Library membership ($50/month), including any billing period that has already started.
- Custom 3-Video Pack ($999), at any stage of the project.
- Monthly Content & Growth and Custom Teaching Material.
- Change of mind, or not reaching a particular number of views, followers or sales.
Please check each product's preview and description before you buy.
3. Cancelling your membership
You can cancel the 3D Video Library membership anytime to stop future payments. You keep access until the end of the billing period you have already paid for. Cancelling does not refund the current period.
4. How to report a duplicate charge
- Contact us on WhatsApp or by email with your order details (name, email used, product and date) and proof of both charges.
- Once confirmed, the extra charge is refunded to your original payment method. Your bank or payment provider may take 5–10 working days to show it.
- WhatsApp: Chat on WhatsApp →
- Email: email
- Or use our contact page.
5. Changes to this policy
We may update this policy from time to time. The version shown on this page when you made your purchase applies to that purchase.